Refund Policy

We want you to feel good about your purchase from Budget Leaf. This policy explains how refunds work for both our physical and digital products.

1. Digital Products (Fillable PDF Planner, Payday Reset, and other downloads)

Because digital products are delivered instantly and can be downloaded, copied, and used immediately, all digital product sales are final and non-refundable once the download link has been accessed.

If you experience a technical issue (the file won't open, the wrong file was delivered, etc.), contact us at hello@mybudgetleaf.com and we'll make it right by resending the correct file or troubleshooting with you — this is treated as a delivery issue, not a refund request.

2. Physical Products (Printed Planner)

Requesting a return or refund: You have 14 days from the date you receive your order to request a return or refund.

Condition of the item: To be eligible, the planner must be unused, unwritten-in, and in its original condition.

How to start a return: Contact us at hello@mybudgetleaf.com with your order number and reason for return. We'll provide instructions for returning the item.

Refund method: Approved refunds will be issued to your original payment method within 5–10 business days of us receiving the returned item.

Return shipping costs: The customer is responsible for return shipping costs, unless the item arrived damaged or defective (see below). Given international shipping costs to Jamaica, we encourage you to contact us first — in many cases we can resolve the issue without requiring a physical return.

Damaged or defective items: If your planner arrives damaged or defective, contact us at hello@mybudgetleaf.com with a photo of the item within 14 days of delivery. We'll send a replacement or issue a full refund, including original shipping costs, at no additional cost to you.

International orders: Given shipping times and costs to destinations like Jamaica, please reach out to us before shipping an item back — in some cases we may resolve the issue without requiring a physical return.

3. Non-Refundable Situations

Refunds will not be issued for:

Digital products that have already been downloaded (unless a technical delivery issue occurred)
Physical products that show signs of use or have been written in
Change-of-mind requests made after the 14-day return window has closed

4. Order Cancellations

If you need to cancel an order, contact us at hello@mybudgetleaf.com as soon as possible. If the order hasn't shipped yet (physical) or hasn't been delivered yet (digital), we'll cancel it and issue a full refund. Once a physical order has shipped or a digital file has been delivered, standard return/refund terms above apply.

5. Questions

If anything about your order isn't right, reach out to us at hello@mybudgetleaf.com before assuming a refund isn't possible — we'd rather work it out with you directly.

Last updated: September 11, 2026